Your information is handled in the strictest of confidence at all times. All personal information is collected, handled, stored, and used strictly in compliance with our privacy policy.

The terms and conditions should include the email address of the other party, a description of the item being sold, the purchase price, the delivery deadline, and the shipping address (if relevant). Once the order has been confirmed, you won't be able to change the terms and conditions. If you have further written electronic correspondence defining all order specifics before starting the escrow transaction, wait until all terms and conditions agreed upon are recorded in the order form before accepting a transaction.

1. Sign in to your account; 2. Click Orders from the menu; 3. Select "Pay Now"; 4. Select the Order Number As specified on the invoice, you can pay automatically using MTN Pay If the status of your order is "Awaiting Confirmation": Log in to your account; click Orders from the menu; click the Order Number and then click "Pay Now." 5. Verify that the order information was accurately logged before clicking "I accept" at the bottom of the page. 6. Press "Pay Now." In every other case, you must first generate the order if you haven't already.

Your escrow account balance is updated with the full deposit amount. By clicking "Dashboard" when logged in, you may The money will be kept in your escrow account balance until the order is flagged as finished while the delivery is being made. If you accept the order, your escrow account will be debited and the seller's escrow account will have the money available for withdrawal. Orders are indicated as disputed if you ask to cancel them by initiating a dispute. Only after the issue has been resolved in your favour will funds be made available for withdrawal.

As soon as monies in your escrow account become ready for withdrawal, you can take them out by clicking the "Withdraw" button next to your account balance. Only when money is available for withdrawal does the button show up. Withdrawals are automatically processed to the Mpesa number that is listed on your profile.

We will contact you to update your profile or give a Mpesa number registered in your name if you do not have a valid Mpesa number listed in your account or if the Mpesa number shown on your account is not registered using the name on your profile. We might need to conduct further research before making such modifications. For your comfort,Please check to see whether your profile information is current. We will ask you for your bank account information if the withdrawal amount cannot be handled through Mpesa or if you wish to have the money transferred to a bank account. If the name on the bank account provided does not match the name on your profile information, settlement to the bank account will fail. Please make sure your profile information is accurate.

Here is the charges for that applied to transactions Average charges 3% of the purchase amount, with a minimum cost of ₵10 and a maximum fee of ₵1,000, applies to general goods and services. Automobiles: 1.5% of the purchase price, with a minimum fee of ₵200 and a maximum fee of ₵1,000 Kenya. ii) Transaction fees charged in US dollars 3% of the purchase amount, with a minimum cost of $3.00 USD and a maximum fee of $160 USD, applies to general goods and services. 1.5% of the purchase price, with a minimum cost of $16.00 USD and a maximum fee of $160 USD, is charged for motor vehicles. Reduced Escrow Fee                         when a vendor willingly cancels an order, a fee is charged to the buyer. 0.5% of the purchase price is calculated, with a minimum fee of ₵10 or $2.50 USD for transactions in US dollars. Administration Fee for Disputes: charged to the buyer in cases where an order is involved in litigation and the outcome is favourable to the buyer. Regardless of the initial fee-sharing arrangements between the buyer and seller, it is calculated as the usual escrow fee and charged to the buyer in full. Fee for Escrow Withdrawal: ₵4 or $0.50 USD are required for transactions in Kenyan shillings.

The inspection period is the length of time the buyer is given to inspect the provided products or services and notify the seller of any problems. It starts as soon as the delivery deadline approaches. The only time a buyer may bring up an issue is during the inspection period. When the inspection period is up, the money in escrow is immediately released to the seller if the buyer does not raise a disagreement. For services and digital commodities, the default inspection window is set at 24 hours; for tangible items, it is set at 3 days; and for motor vehicles, it is set at 7 days. The buyer will raise a dispute if delivery is not completed by the time the due date approaches, hence sellers are encouraged to mention the latest due date anticipated rather than underestimating it in an effort to appear efficient.

If some order information are missing or wrong, the invitee may refuse a transaction invitation. When the deadline for delivery passes without the item or service having been provided or if the item or service delivered is considerably different from what was represented, a buyer may want to cancel an order by filing a dispute. RESOLUTION What happens if I don't get the products or services? You can file a dispute to keep a hold on the money in escrow if the seller doesn't deliver by the deadline. Prior to the expiration of the auto-approval period, you MUST raise a dispute. The auto-approval time is always noted on the order page, in our email and SMS alerts, and you are instantly reminded when the due date approaches for your convenience. To file a complaint over an order that is "In Progress," as of right now: Check to see if the due date has passed first. 1. Access your account. 2. Select ORDERS from the menu. 3. To view the order information, click the ORDER NUMBER (in blue writing). 4. Select "DISPUTE ORDER."

his will keep a hold on the escrow money. You will have a further 48 hours to talk in a public forum on our platform. Simply select ESCALATE DISPUTE to bring the dispute to our attention if you can't come to an agreement or don't want to continue talking. Within 3 calendar days, we'll ask the seller for a delivery confirmation and more details. Depending on the intricacy of the issue, we will take this information into account and decide the case in no more than 10 days. Clicking WITHDRAW DISPUTE will settle the dispute and transfer the money to the seller if you can come to an agreement. Within 48 hours, you must escalate the dispute or withdraw it; otherwise, it will be immediately closed and the seller's funds released.

You may seek legal remedies if you are dissatisfied with the decision of the dispute process. Our terms of service list the restrictions on this choice. Please be aware that paysafedog may not be named as a defendant in your legal actions against a party to your escrow transaction, only as an interested party. The business might take part by sharing details regarding the order that it has received from both parties in accordance with the privacy policy.

Withdrawals requested during customer service hours are usually accepted and finished in about 20 minutes. Withdrawals requested outside of customer service hours are processed starting at 8 a.m. the following day and normally take 20 minutes to complete. The payment processors involved are solely responsible for settlement. For instance, even while payments conducted through MTN and MTNlink are frequently cleared in real-time, unforeseen technical issues on such payment systems may occasionally cause delays.

You and the opposing party have up to two calendar days after the dispute is brought up to try to work it out in an open forum. If you are unable to come to an agreement, any party may escalate the matter for the disputes team to decide within a maximum of 10 calendar days. The issue will automatically be marked as closed and the money refunded to the seller if the self-resolution period expires without being withdrawn or escalated.

Yes, when things are received that are notably not as described, our knowledgeable dispute resolution staff evaluates all escalated concerns and offers solutions to the buyer and seller. If the parties are unable to come to an alternative agreement, such as a partial refund, a full refund will be given once the seller has acknowledged receiving the returned goods.

By completing the "Start a Transaction" form, you can begin a transaction. A transaction can be started by either the buyer or the seller. The initiating party will need the other person's email address to complete this. If the order data are successfully recorded, the other individual receives an invitation and accepts it. After that, the buyer will be able to deposit money into escrow.

Escrow business is by invitation only. The phone number and email address of the other person will be requested from you. They will receive an email and SMS containing a special URL and an invitation to participate in the transaction. They will be prompted to create an account if they don't already have one before they can accept your invitation.

If your order is marked as "Awaiting Funding," then you are not permitted to make a payment.

In an escrow account, money is temporarily kept by the escrow business while a purchase agreement is being fulfilled. You may always log in to Escrow Kenya to check the balance of your escrow account. Only after an escrow transaction is complete may money be withdrawn.

Here is the charges for that applied to transactions

There are two payment choices available when you select "Pay Now": One-click MTN payment: - When prompted, press the "Proceed" button, enter your phone number, and then enter your MTN pin. When the money clears, the order will be automatically updated. 2. Manual MTN payment: To make a payment, utilise the Paybill information listed on the invoice. When we receive your payment confirmation, we will manually update the order. Accepting invitations for escrow? Here is a list of steps to follow when initiating and accepting an escrow transaction. Every order detail is accurately recorded, including: The cost; The delivery deadline; The correct shipping address (if necessary), Who pays the escrow fees, And who pays the shipping expenses (if required). Any liability exclusion; and Additional particular instructions;

In the event that at least one of the order details is inaccurate, either party may terminate the transaction at this early stage. They can then send the other party a new invitation with the updated order information. As soon as the deadline for delivery approaches without the ordered item having been delivered, a buyer may request to cancel an order by filing a dispute. If the product or service delivered materially differs from what was described, the buyer may reject the delivery by filing a dispute. The terms of service, email and SMS notifications, and the order details page inside the user account always include the deadlines for filing a complaint. In order to prevent fraud, once a dispute is raised, the order is flagged as contested and goes through dispute resolution. Only until the disagreement is dropped or marked as resolved will funds be released. If it is determined, after thorough review of the evidence offered, that the product or service was not delivered at all, Paysafedog may cancel the order. When the customer and seller agree on the issuance of a specific partial refund percentage and the item or service delivered is clearly not as promised, paysafedog may offer a partial refund.

When a disagreement is escalated for our disputes team to review:   

The vendor volunteers to pay.

We speak with the purchaser and request specific details about the circumstances surrounding the dispute. We request the seller to provide proof that the product or service was delivered and to submit tracking information for "item not received" claims (if applicable). When there are complaints about "item significantly not as described," we examine the issues and provide other solutions, like partial reimbursements. The buyer is responsible for paying the cost of returning the item to the vendor if the suggested fixes are not workable. As soon as the vendor confirms receipt of the returned item, the buyer will receive their money back.

The beginning of an escrow transaction occurs when the buyer sends payment to paysafedog , and it ends when funds are released from escrow in one of two ways: either when the order is successfully completed and the money is paid to the seller, or when a refund is issued and the money is paid back to the buyer.

All withdrawal requests are thoroughly scrutinised before being processed for security purposes. Your withdrawal may occasionally be rejected, usually due to a system problem, or because the withdrawal was initiated by the error or replicated it. Please get in touch with us right away if you think your withdrawal was mistakenly rejected.

Yes, Paysafedog shields you from dishonest vendors that refuse to honour cancellation requests and fail to fulfil orders. You can escalate a matter for our disputes team to review.

If the terms of a partial refund are accepted by both parties, the returns are made right away. To receive a refund, however, in the event of a full refund, the buyer must return the item to the seller and present shipping documentation and tracking data. By certifying receipt of the returned goods, the seller may also release the money. Who covers the cost of returning items' shipping? The customer is required to pay for the shipment of returned items and submit confirmation of shipment in order to receive a refund, unles the vendor volunteers to pay.